General data protection policy

Taiwan Housing Privacy & Data Protection Policy

Effective Date: July 10, 2025

🔐 Quick Summary

We collect only essential and voluntary personal data.
Your data is stored securely and processed under both EU GDPR and Taiwan PDPA.
You have full control over your personal information.
We retain data only as long as legally required or operationally necessary.
You can update or delete your data at any time.

1. Who We Are

This website (https://taiwanhousing.tw) is operated by Taiwan Housing, managed by Florian Martinet, based in Europe. As a European company, we comply with the General Data Protection Regulation (GDPR). Since our services are directed toward users in Taiwan, we also align with the Taiwan Personal Data Protection Act (PDPA) to ensure compliance with local expectations.

2. What Data We Collect

We collect the following types of personal data:

Account Information: name, email, password, contact preferences.
Property Interaction: saved listings, inquiries, favorites.
Technical Data: IP address, browser type, device, OS, pages viewed.
Location Data (if granted): to show relevant listings nearby.
Communication Data: messages exchanged through the platform.

3. Why We Collect Your Data

We use your data to:

Deliver our core services (listing properties, saving favorites, alerts)
Improve user experience and display relevant results
Communicate with you (e.g., notifications, updates)
Prevent fraud and misuse
Comply with legal and tax obligations under both GDPR and PDPA

4. Cookies and Tracking

We use cookies and similar technologies:

Essential cookies: for login and secure browsing
Analytics cookies (optional): to improve the site
Marketing cookies (optional): for advertising personalization

You can manage cookie preferences through your browser, our cookie banner and footer link.

5. Data Sharing

We do not sell your personal data. We may share your data with:

Hosting providers : AWS
Analytics services : Google Analytics
Communication tools : Zoho, Line
Payment processor: Stripe (for secure payment handling)
Financial partners (upon consent): such as banks or mortgage brokers, only when you explicitly authorize us to share your data to assist with housing loan assessments

All third parties are required to comply with either GDPR, PDPA, or equivalent data protection standards.

6. International Transfers

Some of our service providers are based outside Taiwan or the EU. We ensure that all international transfers meet GDPR and PDPA requirements and are protected by contractual safeguards such as Standard Contractual Clauses (SCCs).

7. How Long We Keep Your Data

Data Type	Retention Period	Anonymized Storage
Account info	3 years after last activity	✅
Saved alerts/favorites	3 years or until user deletes	✅
Browsing & device info	Session-only or max 6 months	—
Reports (fraud/abuse)	5 years (pseudonymized)	✅

8. Your Rights Under GDPR and PDPA

You have the following rights:

Access your personal data
Rectify inaccurate information
Delete your data
Withdraw consent at any time
Limit processing in certain circumstances
Portability (under GDPR)
File a complaint with the appropriate authority (see below)

To exercise your rights, contact: contact@taiwanhousing.tw

For EU residents: you may contact your local Data Protection Authority.
For Taiwan users: contact the National Development Council (NDC).

9. Data Security

We implement strict security measures:

HTTPS and TLS encryption
Access control and authentication
Daily backups and audit logs
Minimal data retention by design

10. Policy Changes

We may update this policy for clarity, legal compliance, or service changes. Major updates will be communicated via email or on-site notices.

Last updated: July 10, 2025